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Digital Banking Transformation
A leading commercial bank needed to modernize their digital banking infrastructure to meet evolving customer expectations and regulatory requirements. The project involved transforming manual processes, improving digital service adoption, and ensuring compliance with banking regulations.
Project Details
- Client: Confidential Client
- Industry: Banking & Financial Services
- Duration: 18 months
- Role: IT Business Analyst - Digital Transformation
Technologies:
Customer Journey Mapping
Fintech
Process Optimization
AI
UX/UI
Key Metrics
- Digital Service Adoption Increase: 30%
- Operational Efficiency Improvement: 30%
- Manual Processing Time Reduction: 35%
- Regulatory Compliance: 100%
- Security Incidents: Zero
- Customer Satisfaction Improvement: 25%